Shipping policy

Thank you for shopping with Danni Gyrl's Playhouse!

• In-stock items typically ship within 1–5 business days.

• Pre-order items typically ship within 2–3 weeks. If there is a delay, we'll keep you updated.

• Orders containing both in-stock and pre-order items will ship once all items are available.

• Please double-check your shipping address before placing your order.

• Once an order has been placed, it cannot be changed or canceled.

• Express shipping delivery typically takes 1–2 business days after your order has been processed and shipped.

• If you receive a damaged or incorrect item, please contact us within 3 days of delivery and we'll be happy to assist.

• Once your package has been shipped, delivery times are determined by the shipping carrier. While we do our best to help, we are not responsible for delays, lost packages, or packages marked as delivered by the carrier.

Lost or Stolen Packages

If your tracking information shows your package as Delivered but you have not received it, please follow the steps below:

  1. File a claim with the shipping carrier.
    • USPS: 800-275-8777
    • UPS: 800-742-5877
  2. File a police report if you believe your package has been stolen.
  3. Allow the carrier to complete its investigation before requesting additional assistance.
  4. Packages marked "Delivered" are not considered lost by the carrier. Danni Gyrl's Playhouse is not responsible for packages that show a delivered status.
  5. Ship to a secure location if package theft is common in your area. We recommend using a work address, trusted family member's address, or a carrier pickup location whenever possible.

Important

  • Once a tracking number has been issued and the package is in transit, the customer assumes responsibility for the shipment.
  • Customers are responsible for ensuring the shipping address entered at checkout is accurate.
  • If an order is returned due to an incorrect address or needs to be reshipped for reasons not caused by Danni Gyrl's Playhouse, the customer is responsible for all additional shipping charges.
  • Shipping costs will only be covered by Danni Gyrl's Playhouse if the shipping issue was caused by our error.

Questions? Contact us at dgp@dannigyrlsplayhouse.com and we'll be happy to help.